RadPet (Division of Periscope Management)
16-20 Camp Rd
Farnborough
Hants
GU14 6EW
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Payment & Delivery

Payments:
RadPet is a division of Periscope Management.

Our web shop currently accepts the following payment methods:

- PayPal Account.

- Credit or Debit Card (via Paypal secure portal - there is no need to have a Paypal Acct. and there is no transaction fees to buyers.)
- Bank Transfer or Payment into Company Acct at HSBC

Checkout Procedure Using Paypal
Once you have your order at Checkout please select Paypal (with the card options) and then click the Place Order button at the bottom of the form. You will then be directed to
Periscope Management Paypal page for your payment instructions. Once paypal has your
instructions, you are then sent back to the web shop Checkout to confirm the
order at the bottom of the form by clicking Place Order again. Then payment is taken and your order is paid for.


Please Note:
This site has 2 PayPal buttons. The first Paypal button is in your shopping cart - ie before you reach the site checkout. Please ignore this and use Paypal as normal at the site checkout.
We ask this because the first takes you to the PayPal site before the shipping charge is added to your bill and you still have to complete your order at the site checkout where the shipping cost is then added. This has caused some confusion. It is regrettable that we have something in our e-shop that we suggest that customers do not use but our current web template does not allow for its removal.  Please use the standard PayPal option at the site checkout and not the one in the shopping cart.

(Our Etsy shop offers an alternative debit/credit card payment portal)

Deliveries:
(There is a list of international counties shipped to at the bottom of the page.)
NB - USA shipping prices are being reduced due to new competitive providers - we have yet to update the shop - please email your address for a quote. For a rough guide allow for approx £20.00 for a single hammock and £25.00 for two.

The standard cost of shipping a typical hammock order to a typical UK address is £5.00 and for 2 in the same package it is usually £6.00. Prices vary for other regions.

International Shipments:  Customer is liable local taxes / duties where they apply.


STANDARD UK DELIVERIES MAY EXCLUDE:
Some postcodes beginning with AB, BT, HS, IV, IM, KW, PA, PH, ZE and the Channel Islands
These postcodes may be in areas that can incur a heavy surcharge by the carrier. If you are requesting delivery to one of these areas you may be required to pay the surcharge or agree to a different delivery method before your order is dispatched. In such circumstances, if you think the postage is too much you can cancel your order and we will issue a full refund. Alternatively you can use the "Print and Call" option at checkout and use the special instructions area to ask for shipping cost clarification. This will place your order without a financial transaction taking place and we will inform you of the delivery costs before processing your order.


Delivery times:
Most orders are dispatched within a seven working days but fluctuations in demand can affect the time it takes to produce and dispatch an order. On such occasions we will endeavour to keep customers informed of the schedule. At peak seasonal times it may take significantly longer than the usual few days.


Radpet  works closely with delivery companies to provide the best value shipping for our customers. If you are struggling to meet a delivery cost, please put it in an email to us so that we may present it to our shippers when arguing for better value for our customers.

A typical hammock weighs in at below 2kg when packed and labelled.


On occasion, materials may become out of stock and it may take several days for new stock to arrive.


International shipments

International shipments are shipped by a variety of shipping providers.
 
Quick guide:

 - Nearest Europe - Approx. for £14.00 for a hammock and £17.00 for two.
 - Not Nearest Europe - Approx for £18.00 for a hammock and £22.00 for two.
 - USA - Allow for £20.00 for a hammock and £25.00 for two.
 - Russia -  Approx £40.00 for a hammock and £48.00 for two - Special deal - 5 hammocks for £60.00 - buying as a group with friends can help achieve better value. Estimate based on Samara.

  We are currently updating to include more countries and the list below may not always up to date.  We will ship to anywhere in the world that delivery can be arranged for.  The shop checkout accepts payment for shipping to the below list of countries.

Please email us to discuss shipping if you wish to place an order to to be delivered to a country which is not listed below or available at checkout.

NB. Some postal areas in some countries attract a surcharge from our shipping provider. In such circumstances we will contact customers with details prior to producing your order. Customers are responsible for paying their own local taxes.

 Austria  Isle Of Man
 Switzerland
 Australia  Italy
  USA
 Belgium  Japan
 
 Canada
  Luxemburg
 
 Czec Republic  Netherlands
 
 Denmark  Norway
 
 Finland  Poland
 
 France   Portugal
 
 Germany  Romania
 
 Hungary  Spain (Mainland)
 
 Ireland (Republic)
 Sweden
 
     
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